FREQUENTLY ASKED QUESTIONS

  • We usually offer suggestions based on your vision and backdrop preferences, but you can absolutely choose the location where you want your session to take place.

    If the location you have in mind is over 50 miles from our photographer’s home location, a travel fee will be added to your invoice to accommodate for gas and drive time.

  • Yes, if our packages don’t fit your needs and you want something more personalized we can create a custom session for you.

    Inquire for more details.

  • We love working with you to choose your favorite selections!

    You will receive a link to schedule a Gallery Reveal Call to preview the very best of your lightly edited photos within five (5) days of your session.

    We will help you narrow down your favorite selections based on our image bundles that will be further retouched to perfect.

  • Your gallery will be master retouched and delivered to you through our online gallery viewing software within two-weeks of helping you narrow down your favorite selections.

  • We’ve created tiers of image bundles you can purchase if you’d like to receive more digital files for you to print or frame.

  • Yes! We can capture professional videos as well. If you want to add a professional video to your session we can chat more about it when after you’ve submitted our contact form.

    Inquire for more details.

  • If it’s not possible for a session to take place on a scheduled day due to weather, we will reschedule on an agreed date at the earliest date possible, with no additional charge.

    If we’re not able to reschedule the session due to limited availability in our schedule, you’re more than welcomed to cancel the session and get a partial refund.

    See our Cancellation Policy.

  • Cancellations

    You may cancel your session up to 30 days prior to the session date for a 90% refund; We will retain 10% for the processing and handling fee. You may cancel within 30 days of the date and time of the reservation for a 50% refund; we will retain the 50% balance to compensate loss of other jobs.

    Rescheduling Fees

    If you wish to reschedule the the session, you must notify us within seventy-two (72) hours before your session date by email or phone number and include a few potential dates for us to compare to our calendar. You will also be charged a $100 rescheduling fee to compensate for the loss of time and working with other clients. Rescheduled sessions are only valid after you’ve paid the rescheduling fee.

    You have one year from the original session date to rebook your project and pay the rescheduling fee, or the session will automatically be canceled after one year of original session start date. You may reschedule your session up to a maximum of three (3) times in one year. If you reschedule your session more than three (3) times in one year, we have the right to automatically cancel your session and will notify you through email or phone. If you wish to rebook you session dates after the session has been canceled or considered in breach of contract, you must pay a new deposit, as the session would be considered a new project.

  • We are working on providing transportation for our guests to and from session locations.

    Until we finally get our #AdventureMobile, we meet our clients at the location the session(s) will take place.

  • Yes! We love being part of your entire experience. We’re well-versed in frames, albums, and heirlooms.

    We walk our clients through our favorite wall art pieces and album options, and we can place orders for you to take care of all your printing and framing goals.

    Inquire for more details.