Frequently Asked Questions

Once your session is booked, we will send you our location guide so you can choose the best location based on your preferred backdrop and travel distance.

Each location requires a small travel fee ranging from $30–$100 depending on the location you select and its distance from our photographer’s home base. For custom locations more than 60 miles away, an additional travel fee may be added to your invoice to accommodate the extra distance and drive time.

  • Sunrise (5:30am–6:45am) – Sunrise sessions begin about 15 minutes before sunrise, when the light is soft and beautiful. Beaches are typically quiet and peaceful, making this a wonderful option for couples looking for a romantic setting or families who want a more private experience.
  • Morning (7am–10am) – Morning sessions offer beautiful lighting until around 9:00 am before the sun becomes a bit harsher. This timeframe is a great option for families who prefer a slightly later start while still enjoying bright, natural light.
  • Afternoon (12pm–4pm) – Afternoon sessions take place during brighter midday light. While the lighting isn’t as soft as sunrise or sunset, it can still be a great option if you need flexibility in your schedule or are planning around naps or sleep schedules.
  • Sunset (5pm–7pm) – For sunset sessions, we schedule the end time right at sunset so we have plenty of time to capture all of your photo combinations and finish with a beautiful sunset. This is one of the most popular times for photography in Hawaii thanks to the warm golden light and colorful skies.

Click here to view our favorite website for checking sunrise and sunset times when planning Hawaii photo sessions.

If it’s not possible for a session to take place on our scheduled day due to weather conditions, we’ll contact you within a few hours before your session to suggest an alternate location, or we’ll reschedule on an agreed date at the earliest possible date with no additional charge.

If we’re unable to reschedule your session due to limited availability, you’re welcome to cancel for a 50% refund, or we can apply 100% of your session fee as a credit toward a future shoot if you’d prefer not to cancel.

Click here to view our cancellation policy.

Cancellations

If you cancel your session more than seven (7) calendar days before your scheduled session date, you may either receive a refund of all amounts paid except for the non-refundable fifty percent (50%) deposit, or apply one hundred percent (100%) of the amount paid as a credit toward a future photography experience. Any such credit must be used within one (1) year of the original booking date.

If you cancel your session within seven (7) calendar days of the scheduled session date, all payments made are non-refundable.

Rescheduling Fees

If you wish to reschedule your session, you must notify us at least seventy-two (72) hours before your scheduled session date by email or phone and include a few alternative dates for us to compare with our availability. A $200 rescheduling fee will apply to compensate for the reserved session time and administrative scheduling. Your new session date will be confirmed once the rescheduling fee has been paid.

Your photos will be recolored and lightly retouched (including skin smoothing and teeth whitening) and delivered to you through our online gallery viewing software within 2 weeks of your session.

Need your photos sooner? We’re happy to move your gallery to the front of our editing queue with a 3-day rush gallery fee.

After your session, you’ll receive an online gallery with approximately 100+ photos to view and share with loved ones. Depending on the package you booked, you’ll be able to select a set number of images to download, with the option to purchase additional favorites if you’d like more.

When your online gallery is delivered, you can choose from several additional image bundles or upgrade to the full gallery for $250.

Yes! We love being part of your entire experience. We’re well-versed in frames, albums, and heirlooms.

Once you receive your gallery, you’ll have the option to purchase prints, albums, frames, and other heirlooms directly through our trusted print partners, all from within your gallery.

After booking your session, you’ll receive an email with access to your Client Lounge, where you’ll find helpful resources to prepare for your session, including color palettes and wardrobe inspiration for everyone.

If you'd like a second opinion on your outfits, feel free to email us and we’re always happy to help.

For beach sessions, shoes aren’t a concern. Sandals work great, and going barefoot is often best for photos. As we move around to different spots, you’ll want sandals that are easy to slip on and off.

We recommend bringing water, snacks (for kids), a towel, and a change of clothes for everyone, just in case we get a little wet and you’d like to freshen up afterward.

If you have dinner plans right after your session, don’t worry, we’ll keep things dry so you won’t need to change.

Yes, if our packages don’t fit your needs and you want something more personalized, we can create a custom session for you.

Fill out our inquiry form here.

Yes! If you want to add professional videos to your session, fill out our inquiry form and leave your video request in the notes section to inquire.

Fill out our inquiry form here.

Yes! We offer transportation for up to 3 guests to and from session locations for an additional fee. This is more commonly arranged for couples to get to adventurous shoot locations. Inquire with us for more details.